Terms of service.
Welcome to the website of Exmoor Fudge Kitchen (“we”, “us”, “our”). These terms and conditions apply to your use of our website at www.exmoorfudgekitchen.com (the “Website”), including purchases made via our online shop. By using our Website, you agree to these Terms and Conditions.
1. About Us
Business Name: Exmoor Fudge Kitchen
Registered Address: The Barton, Huish Champflower, Taunton, TA4 2EY
Email: info@exmoorfudgekitchen.com
Phone: 01984 624494
2. Website Use
You must be at least 18 years old to make a purchase through our Website.
You agree not to misuse the Website or interfere with its normal operation.
We reserve the right to update or change these terms at any time. Continued use of the Website means you accept any revised terms.
3. Ordering and Payment
Orders can be placed via our online store. Payment is processed securely through Squarespace Payments.
All prices are inclusive of VAT (if applicable) and displayed in GBP.
Orders are subject to availability and acceptance. You will receive an order confirmation once your order is accepted.
4. Delivery
We ship within the UK only.
Delivery times are estimates and not guaranteed.
Risk in the goods passes to you upon delivery.
5. Allergens and Ingredients
Our fudge is handmade and may contain or come into contact with allergens including milk, nuts, gluten, and soy.
Allergen warnings are provided on individual product pages. However, we cannot guarantee the absence of cross-contamination.
It is your responsibility to read and understand the ingredients and allergen information before purchase.
6. Returns and Refunds
If you receive faulty or incorrect items, please contact us within 7 days of receipt.
As fudge is a perishable food item, returns are only accepted if the product is damaged, defective, or incorrectly sent.
Refunds will be processed using the original payment method.
7. Customer Accounts
Creating an account allows you to track your orders and manage delivery addresses.
You are responsible for keeping your account credentials secure.
We reserve the right to suspend or terminate any account that breaches our terms or appears fraudulent.
8. Intellectual Property
All content on this Website, including images, branding, and text, is the property of Exmoor Fudge Kitchen or its licensors and is protected by copyright and trademark laws.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential loss or damage arising out of your use of the Website or our products.
Nothing in these terms limits your statutory rights under UK consumer law.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.
Privacy Policy
Exmoor Fudge Kitchen is committed to protecting your personal data in accordance with UK data protection law, including the UK GDPR and Data Protection Act 2018.
1. Data Controller
Exmoor Fudge Kitchen
The Barton, Huish Champflower, Taunton, TA4 2EY
Email: info@exmoorfudgekitchen.com
Phone: 01984 624494
2. What Personal Data We Collect
We may collect and process the following:
Name and contact information (email, phone number, address)
Order and payment details
Account login credentials
Any communications you send to us
Technical data (e.g., IP address, browser type, and device information)
3. How We Use Your Data
We use your data to:
Process and deliver your orders
Manage your customer account
Communicate with you regarding orders and customer service
Comply with legal obligations
Improve our services and Website functionality
4. Legal Basis for Processing
We process your data based on the following legal grounds:
Contractual necessity (for order fulfilment)
Legal obligation (e.g., tax and accounting records)
Legitimate interests (e.g., Website analytics, fraud prevention)
Consent (for marketing, if subscribed)
5. How We Store Your Data
Data is stored securely on Squarespace servers and other trusted third-party services.
We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.
6. Sharing Your Data
We do not sell or rent your personal data. We may share your data with:
Payment processors (Squarespace Payments)
Delivery couriers
IT and hosting providers
HMRC or other authorities if legally required
7. Cookies
Our Website uses cookies to enhance your experience, for analytics, and to process orders. You can manage cookie settings in your browser or via the cookie banner on our site.
8. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to processing or request data portability
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
9. Marketing
We will only send you marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.
10. Contact Us
For any questions about this Privacy Policy or to exercise your data rights, please contact us at:
01984 624494
The Barton, Huish Champflower, Taunton, TA4 2EY